American Disabilities Association Policy
The hotel is compliant with ADA. ADA compliant guest rooms are available.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Room prices do not include a daily $20 amenity fee and 14.2% tax. The Westin’s amenity fee includes: overnight valet parking, standard internet in the guest rooms, local calls, one bottle of water each night, nightly manager’s reception in the lobby, access to the heated saltwater pool and hot tub, bocce courts, Westin Workout Fitness Studio, AND free use of the business center services, including color copies.
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This hotel has a Business Center, and services including personal computers, Microsoft Office utilities, USB port and CD/DVD ROM, laser printing and copying services, shipping and courier services and High Speed Internet Access.
The hotel cancelation policy varies by rate plan book. Please reference your reservation confirmation or pre-stay message that was emailed to you for the correct cancelation policy to follow.
Check Cashing Policy
Check cashing is unavailable.
Any damage caused to guest rooms or public area property by a guest will be charged to the credit card on file. Receipts for replacement/ repair will be provided upon request.
Debit Card Policy
At time of check in, authorization for full stay’s room rate, taxes, amenity fee and 20% of nightly room rate will be authorized as a deposit for your stay. Should any funds be unspent at time of check out they will be released and debit card company will return to your account within 2-3 business days of departure. Credit card policy requires authorization only, not receipt of funds.
Early Check-In Policy
We are pleased to accommodate early check-in based on availability. In the case of check-in prior to 12pm a fee of 75 USD will apply. To guarantee early arrival, guests should reserve the night prior.
Early Departure Policy
Please be advised that a fee of one night's room rate plus taxes will apply to all early departures.
Gift Certificate Redemption
Gift certificate reservations are based on availability and must be made in advance. The original certificate must be presented at the time of check-in. Lost or damaged gift certificates will not be replaced. Extensions to the expiration date are not permitted.
Late Check-Out Fee
Check out time is 12pm (noon), and we are pleased to accommodate a late check out time of 1pm based on availability at time of request. For check outs/departures between 2pm and 6pm, half day guest rate will be added to your guest room charges/folio. Check outs after 6pm will result in an additional night stay being added to the guest folio.
Service animals that provide assistance to guests with disabilities are welcome at The Westin Verasa Napa and are not subject to the policies and restrictions that apply to pets or other animals. With the exception of service animals, the hotel accepts dogs 40 lbs or less. Guests must sign a waiver for damage and cleaning upon check-in. Available upon request, the following pet amenities may be provided: heavenly dog bed, food and water bowls, dog in room sign, and heavenly dog welcome pack. Please contact the hotel for further information.
All guest rooms and public areas are 100% non-smoking - including the use of e-cigarettes (vapor cigarettes). This hotel charges a cleaning fee of $200 per room and/or $500 per public space if evidence of guest smoking is found in prohibited areas.
A two- or three-night minimum length of stay is required for most weekend reservations year around.